Frequently Asked Questions
SHIPPING
How long does it take for my order to ship?
After placing your order at the Shandar Electric and Solar System Online Store, your items will typically be processed and shipped within 2-3 business days. Please note that during peak seasons or sales, processing times may be slightly extended. Once shipped, you'll receive a confirmation email with tracking details.
What shipping methods are available and what are their costs?
We offer Standard shipping method for our customers which usually takes 3-4 Business days.
Can I change my shipping address after placing an order?
If you need to modify the shipping address and your order has not yet been dispatched, please contact our Customer Service team immediately. While we'll do our utmost to accommodate your request, we cannot guarantee address changes once an order has been processed. For fastest assistance, have your order number ready when reaching out.
PAYMENT
What payment methods are accepted at Store?
We accept a variety of payment options for our customers' convenience. These include:
Credit & Debit Cards
Bank Transfer,
Cash on Delivery (COD, Easypaisa and Jazzcash
Is my online payment secure?
Absolutely. At the Shandar Electric and Solar System Online Store, we prioritize your security and confidentiality. All transactions are encrypted using the latest SSL technology, ensuring your personal and financial information remains private and protected. We do not store your credit card details, and we work diligently to ensure our payment gateways remain updated with the highest security standard
Order & Retunrs
How can I track the status of my order?
Once you've placed an order with Shandar Electric and Solar System Online Store, you'll receive a confirmation Phone call or SMS containing your order details. As soon as your order is dispatched from our warehouse, you'll be sent another SMS for Order Confirmation.
What is the return policy for items purchased from the online store?
We prioritize customer satisfaction. If you're not completely satisfied with your purchase, you can return the unused item within 07 days of receipt. The item must be in its original packaging, with all tags and labels intact. Once the return is received and inspected, we will process a refund or exchange based on your preference. Please note that shipping fees are non-refundable, and customers are responsible for return shipping charges unless the item is faulty or there was an error on our part.
If I received a damaged/defective item. How can I get it replaced?
We sincerely apologize for any inconvenience. If you receive a damaged or defective product, please contact us within 48 hours of delivery, providing details of the issue along with clear photos. Once we've verified the problem, we'll arrange for a replacement or refund, and guide you on how to return the item to us.